FREQUENTLY ASKED QUESTIONS

HOW DO I KNOW MY ORDER HAS BEEN SUCCESSFULLY PLACED?

YOU WILL RECEIVE A CONFIRMATION EMAIL WITH THE ORDER NUMBER AND YOUR PURCHASE DETAILS. IF YOU HAVE NOT RECEIVED ONE, CONTACT US AT service@baublecb.com

I WISH TO CHANGE MY ORDERED ITEMS. WHAT SHOULD I DO?

YOU ARE ALLOWED TO CHANGE YOUR ORDER NO LATER THAN 11:00 PM (PDT, -7 GMT) ON THE SAME DAY AFTER PLACING YOUR ORDER. YOU CAN CONTACT US AT service@baublecb.com TO REQUEST A CHANGE.

WHAT ARE YOUR PAYMENT OPTIONS?

WE ACCEPT FOUR MAJOR TYPES OF CREDIT CARDS (MASTERCARD, VISA, AMERICAN EXPRESS AND DISCOVER) AS WELL AS PAYPAL .

WHEN CAN I EXPECT TO RECEIVE MY SHIPMENT?

ALL ORDERS SHIP FROM OUR WAREHOUSE WITHIN 5 TO 20 BUSINESS DAYS OF ORDER PLACEMENT. DELIVERY WILL BE BETWEEN 2 AND 10 BUSINESS DAYS AFTER SHIPPING DATE DEPENDING ON AVAILABILITY AND CARRIER LOCATION. WE APPROXIMATELY THAT SHIPPING DELAYS MAY OCCUR IF THE SHIPMENT REQUIRES CUSTOMS CLEARANCE OR INSPECTION OR THE TRANSPORTATION DELAY IS CAUSED BY THE CARRIER.

HOW CAN I TRACK MY ORDER?

A TRACKING NUMBER WILL BE PROVIDED IN YOUR SHIPPING CONFIRMATION EMAIL. YOU CAN USE THE NUMBER AND TRACK YOUR ORDER WITH USPS OR DHL.

TO WHICH COUNTRIES DO YOU DELIVER?

WE CURRENTLY SHIP WORLDWIDE. HOWEVER, IF YOUR COUNTRY IS NOT SUPPORTED BY OUR LOGISTICS, WE WILL NOTIFY YOU IMMEDIATELY AND MAKE THE NECESSARY CHANGES TO YOUR ORDER. TO LEARN MORE ABOUT OUR DESTINATION DIRECTORIES CONTACT US service@baublecb.com

HOW CAN I CHANGE MY DELIVERY ADDRESS?

ADDRESS CHANGE IS PERMITTED ONLY AT OR BEFORE 11:00 PM (PDT, -7 GMT) ON THE SAME DAY OF ORDER PLACEMENT. YOU MAY CONTACT US AT service@baublecb.com TO REQUEST SUCH CHANGES.

HOW WILL MY ORDER BE SHIPPED?

ORDERS ARE SHIPPED ON NORMAL BUSINESS DAYS, EXCLUDING HOLIDAYS. ALL ORDERS PLACED ON SATURDAY OR SUNDAY WILL BE SHIPPED THE FOLLOWING MONDAY

WHAT IF ITEMS ARE MISSING OR INCORRECT PRODUCTS WHEN I RECEIVE MY ORDER?

FOR MISSING OR INCORRECTLY SHIPPED ITEMS, PLEASE CONTACT US AT service@baublecb.com